January 3, 2004
Realizing how much time, effort, stomach cramps, and bowel movements the makers of Total had saved me, I decided to phone the home office and thank them. I called their 1-800 number and followed the instructions on the automated menus; I listened to some sort of what I suppose you’d call music, though it sounded more like Mozart by way of the Armpit, Mississippi Glee Club. I finally connected with Judy, a customer service operator.
I told her that I was calling to thank the General Mills Corporation for the valuable services they had performed in my honor. I told her that I couldn’t imagine eating three or four bowls (I had forgotten which) of Grape-Nuts, which taste like artificially produced hay, and that I was very happy with their method of providing so much daily nutrition. I finished my speech by assuring her that I would buy Total as long as they continued to produce it at high levels of quality and consumer commitment.
Judy hung up on me. I stood in my kitchen, still tasting milk and small particles of Total underneath my tongue. The empty bowl gleamed dully under the phosphorescent light.
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